The Tenant Council

Adding Value Through Tenant Retention Excellence

Earn two (2) hours of Continuing Professional Development (CPD)

for BOMI's RPA/FMA and CRECI's CMCP designations

The Tenant Council


There is a direct correlation between tenant satisfaction and tenant renewals - that’s nothing new. But today’s dynamic real estate markets and demanding tenants require new strategies to optimize tenant satisfaction levels - and drive tenant renewals.


The Tenant Council is one method to create “Raving Tenants” at your property. This innovative strategy offers a new way of thinking about the role tenants play in the exceptional management of your building.


Learn how implementing a Tenant Council enhances communication with tenants, improves service levels from vendors and the building’s management team, increases the probability your best tenants will renew their leases, and maximizes asset value.



Here's What We'll Cover


Tenant Retention

Defining Tenant Satisfaction

Case Study: Cost of Keeping a Tenant

Factors Impacting Tenant Renewals

The Tenant Council

Case Study: The Tenant Council

Course Curriculum

  The Property Manager's Tool Bag Series is sponsored by the Mobile-Shop Mobile Maintenance System
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  Course Roadmap
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  Tenant Retention
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  Defining Tenant Satisfaction
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  Case Study | Cost of Keeping a Tenant
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  Factors Impacting Tenant Renewals
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  The Tenant Council
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  Case Study | The Tenant Council
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  Wrap Up
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Hi, I'm Marc

I am nationally recognized as an innovative and dynamic leader in the commercial real estate industry. For a quarter century, I have excelled at building and leading large and diverse real estate organizations that serve some of the most discriminating institutional investors.

In addition, as an accomplished author, a sought-after speaker, and a talented instructor, I thoroughly enjoy igniting a passion in others to become the best and brightest talent in the commercial real estate industry.

Thank you for signing up for our training programs.

I would love to hear from you! Do you like the training programs? What other training should we offer?

Feel free to drop me a line: [email protected]

Our Clients Say it Best


"Marc is one of the most knowledgeable commercial real estate professionals out there. As Senior Vice President with BOMA International, I have had the opportunity to work with Marc on a number of projects. He has designed, written, and delivered some of the most successful and acclaimed education programs, books, and products that BOMA International has ever offered. He is a expert trainer and presenter to all types of professionals -- from inexperienced to experienced. I highly recommend Marc for any education/training development and delivery project. He is tops!"


Pat Areno | Senior Vice President | BOMA International

"I began my career in property management over fifteen years ago, and I have had the pleasure of taking many of Marc’s classes to guide my development. From AOBA’s Foundation of Real Estate Management series to seminars on budgeting, Marc is a wealth of knowledge and one of the top educators I have encountered. I have referred colleagues to any course that he instructs, and everyone lets me know how much they enjoy learning from him. It’s obvious that he is passionate about education and development, and this makes him an invaluable resource to those looking for training opportunities as an individual or for an entire staff. You will leave one of his classes feeling motivated, inspired, and ready to take on your next challenge!"


Amy Natoli, CPM, RPA | Director of Property Management | The Brick Companies

"I’ve known Marc for many years in my work throughout the real estate industry and with BOMA. And in every experience, I’ve known Marc to be passionate about commercial real estate. He’s been a leader on everything from operations, to leadership development, to process improvement and real estate training. His well-rounded knowledge and expertise have driven value for many clients over the years but as important is his willingness to share ideas, give back and make a difference. He’s developed world-class CRE educational programming and is an industry-recognized instructor and speaker. Marc is hard working, responsive, service-oriented and always comes up with creative ways to manage real estate better – like the development of a Tenant Council to help better understand tenant needs and create an environment of engagement and “possibility thinking.”


Brenna Walraven | President & CEO | Corporate Sustainability Strategies

Frequently Asked Questions


We've put together answers to some of the most commonly asked questions people have about InspiRE University.

If you can't find the answer on the right, feel free to email us at InspiRE.

The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own - as long as InspiRE maintains this site through Teachable.

We would never want you to be unhappy! If you are not 100% satisfied with your experience, reach out to InspiRE, and we will make it right!

Nope! Each course is designed to be a "stand alone" course. You can take any course - in any order - at any time.

It could not be easier. When you complete each course, you will receive a completion certificate. Just include the information about the course in your CPD application - and attach the completion certificate if required. You can always save the completion certificate as a PDF as well.

Sure! We would love to become your company's preferred training partner. Just drop us a line at Corporate Pricing, and we will work out the details!

ENROLL NOW!

$39

The Tenant Council

Adding Value Through Tenant Retention Excellence

The Tenant Council

Adding Value Through Tenant Retention Excellence


There is a direct correlation between tenant satisfaction and tenant renewals - that’s nothing new. But today’s dynamic real estate markets and demanding tenants require new strategies to optimize tenant satisfaction levels - and drive tenant renewals.


The Tenant Council is one method to create “Raving Tenants” at your property. This innovative strategy offers a new way of thinking about the role tenants play in the exceptional management of your building.


Learn how implementing a Tenant Council enhances communication with tenants, improves service levels from vendors and the building’s management team, increases the probability your best tenants will renew their leases, and maximizes asset value.