De-Escalating Confrontational Situations

Tools & Techniques for Your Team

De-Escalating Confrontational Situations

Coronavirus-related restrictions are creating new workplace challenges as businesses and organizations re-open. Staff and customers may have differing views on the importance of personal space and safety, leading to an increased risk of confrontation. Prevent and de-escalate conflict before it turns into violence by learning strategies, tools, and resources to use to create a safe space for all.

Here's What We'll Cover

An overview of common COVID-19-related stressors

Discussion on the importance of training employees to recognize these stressors in themselves and others

An introduction to the LEAP system to de-escalate conflict

Course Curriculum

  De-Escalating Confrontational Interactions
Available in days
days after you enroll

Hi, I'm Marc

I am nationally recognized as an innovative and dynamic leader in the commercial real estate industry. For a quarter century, I have excelled at building and leading large and diverse real estate organizations that serve some of the most discriminating institutional investors.

In addition, as an accomplished author, a sought-after speaker, and a talented instructor, I thoroughly enjoy igniting a passion in others to become the best and brightest talent in the commercial real estate industry.

Thank you for signing up for our training programs.

I would love to hear from you! Do you like the training programs? What other training should we offer?

Feel free to drop me a line: [email protected]

Our Clients Say it Best

"Marc is one of the most knowledgeable commercial real estate professionals out there. As Senior Vice President with BOMA International, I have had the opportunity to work with Marc on a number of projects. He has designed, written, and delivered some of the most successful and acclaimed education programs, books, and products that BOMA International has ever offered. He is a expert trainer and presenter to all types of professionals -- from inexperienced to experienced. I highly recommend Marc for any education/training development and delivery project. He is tops!"

Pat Areno | Senior Vice President | BOMA International

"I began my career in property management over fifteen years ago, and I have had the pleasure of taking many of Marc’s classes to guide my development. From AOBA’s Foundation of Real Estate Management series to seminars on budgeting, Marc is a wealth of knowledge and one of the top educators I have encountered. I have referred colleagues to any course that he instructs, and everyone lets me know how much they enjoy learning from him. It’s obvious that he is passionate about education and development, and this makes him an invaluable resource to those looking for training opportunities as an individual or for an entire staff. You will leave one of his classes feeling motivated, inspired, and ready to take on your next challenge!"

Amy Natoli, CPM, RPA | Director of Property Management | The Brick Companies

"I’ve known Marc for many years in my work throughout the real estate industry and with BOMA. And in every experience, I’ve known Marc to be passionate about commercial real estate. He’s been a leader on everything from operations, to leadership development, to process improvement and real estate training. His well-rounded knowledge and expertise have driven value for many clients over the years but as important is his willingness to share ideas, give back and make a difference. He’s developed world-class CRE educational programming and is an industry-recognized instructor and speaker. Marc is hard working, responsive, service-oriented and always comes up with creative ways to manage real estate better – like the development of a Tenant Council to help better understand tenant needs and create an environment of engagement and “possibility thinking.”

Brenna Walraven | President & CEO | Corporate Sustainability Strategies

Frequently Asked Questions

We've put together answers to some of the most commonly asked questions people have about InspiRE University.

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The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

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